Total Wireless Customer Service
Insider Tips
- To connect with a live agent, press 7 at the first menu, then follow the prompts.
Pre-Call Checklist
- Your full 10-digit number.
- Your 6 or 10-digit account PIN.
- The last 4 digits of your SSN.
- The device you are having trouble with.
FAQ
How do I activate a new Total Wireless account?
To activate your device, visit the Total Wireless activation website, use the Total Wireless app, or call customer support. Make sure your SIM card is inserted and you have your account details ready before starting the process.
Can I keep my current phone number when switching to Total Wireless?
Yes, you can transfer your existing number during activation. You will need your account number and port-out PIN from your previous carrier. Keep your old service active until the transfer is fully completed to avoid service interruption.
How do I set up and manage Auto-Refill for my plan?
You can enroll in Auto-Refill through the Total Wireless app or the official website. Under the 'Payments' menu, select 'Auto-Refill' to link a credit card or bank account. Enrolling in Auto-Refill may qualify you for monthly plan discounts.
What are the different ways to refill my Total Wireless balance?
You can add plans instantly using the Total Wireless app, texting ADD to 611611, or using the website. Service plan cards are also available at Target, Walmart, and other major retail stores.
What should I do if I have technical problems with my service?
First, restart your phone or toggle Airplane Mode. If that doesn't work, text HELP to 611611 or use the troubleshooting tool in the Total Wireless app. For further assistance, you can contact technical support.
