TracFone Customer Service

800-867-7183 Mon-Sun 8am-11:45pm ET

Best Time to Call: Thursday Estimated Wait Time: 5m 23s

Government Benefit Claim Your FREE 5G Smart Phone Switch now to unlock $0/month Unlimited Talk, Text & Data through the official Free Government Phone Program.

Start Saving Today

Insider Tips

To connect with a live agent, press 1, then 1, then 5, then 5.

Pre-Call Checklist

Your full 10-digit number.
Your 6 or 10-digit account PIN.
The last 4 digits of your SSN.
The device you are having trouble with.

Get Free Cell Phones

Start Here

FAQ

How do I activate a new TracFone account?

To activate your device, visit the TracFone activation website, use the My Tracfone app, or call customer support. Make sure your SIM card is inserted and you have your account details ready before starting the process.

Can I keep my current phone number when switching to TracFone?

Yes, you can transfer your existing number during activation. You will need your account number and port-out PIN from your previous carrier. Keep your old service active until the transfer is fully completed to avoid service interruption.

How do I set up and manage Auto-Refill for my plan?

You can enroll in Auto-Refill through the My Tracfone app or the official website. Under the 'Refill' menu, select 'Auto-Refill' to link a credit card or bank account. Enrolling in Auto-Refill may also qualify you for discounts.

What are the different ways to refill my TracFone balance?

You can add airtime instantly using the My Tracfone app, texting ADD to 611611, or using the website. Airtime cards are also available at major retail stores and can be redeemed online or via phone .

What should I do if I have technical problems with my service?

First, restart your phone or toggle Airplane Mode. If that doesn't work, text HELP to 611611, use the support section in the My Tracfone app, or visit the website. For further assistance, contact technical support.