TruConnect Customer Service

800-430-0443 Mon-Fri 9am-5pm PT

Best Time to Call: Thursday Estimated Wait Time: 0m 0s

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FAQ

How do I activate a new TruConnect account?

To activate your device, power it on and follow the on-screen prompts, visit the TruConnect activation website, use the MyTruConnect app, or call customer support. Have your account details ready before starting.

Can I keep my current phone number when switching to TruConnect?

Yes, you can transfer your existing number during activation. You will need your account number and port-out PIN from your previous carrier. Keep your old service active until the transfer is fully completed to avoid service interruption.

How do I set up AutoPay for TruConnect add-ons?

You can enroll in AutoPay through the MyTruConnect app or the official website portal. Under your account settings, select payment methods to link a card for monthly top-ups or additional service plans.

What are the different ways to refill my TruConnect balance?

You can add data and international calling funds instantly using the MyTruConnect app or the online Web portal. Refill options are securely processed online.

What should I do if I have technical problems with my service?

First, restart your phone or toggle Airplane Mode. If that doesn't work, review the Help Center in the MyTruConnect app or website. For further assistance, contact TruConnect technical support.